Yes, we offer 14 business day returns on all items. To read our full Returns Policy CLICK HERE.

Please EMAIL US with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.

Please EMAIL US with your order number and style you’ve incorrectly received. Once we receive your request we will insure you receive your original order.

Yes! You can use a promo code and also your Gift Card in the same order. Gift Cards are a valid form of payment regardless of using a promo code.

Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.

If the items in your order are in stock, your order will be dispatched 2-3 business day.

During busy periods, promotional events and sales there may be delays on the dispatch of your order.

For shipping times based on your location please visit our shipping page.

Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.

Our warehouse starts processing orders as soon as possible after they are placed, we cannot guarantee that your requested changes can be made to your order prior to shipment.

Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have an urgent change contact our team straight away and we’ll try and assist with any change requirements as once the order has left our premises we are not able to make any changes.

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.

Minnaba Gift Cards are valid for 3 years from the date of purchase.

E-Gift Cards will receive an email notification with code to use at checkout,

We are currently accepting the below methods as payment:

• Visa 
• Mastercard
• Amex
• Paypal

If you don’t have an account with us, you will need to set one up in order to use your credit note.

You can create an account here.

Fill out the fields and create a password. If it mentions your password is incorrect this means you have an account so you may need to click forgot password, which you can then reset and follow the prompts via an email notification. 

Yes! We are more than happy to extend your voucher/store credit if it is requested within 4 weeks of expiration.

Yes, you can be! Go to the product you wish to purchase, select the colour and size and when the style is out-of-stock an email address field will appear.

Once you sign up, you will be notified once we receive delivery.

As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited.

Yes, we will cover duties for some countries.

For further information, we recommend contacting your local customs office. Minnaba is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.